Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Hello Laura, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If you don't mind sending us your order ID, please email me at so I can assist with your order tracking and refund. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (). If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience.
If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. However, we are currently experiencing shipping delays due to the high volume of orders during the busy season. Most packages arrive between 7-15 business days. Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order.
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